Google, What Were You Thinking?

The Sting

We decided to find out. We made some changes to the site:

  • For visitors from the address, we changed the code to serve slightly different content 10% of the time.
  • Instead of the real business phone number, we served a number that fed through to our call centre team, where the incoming calls would also be recorded. Our team were briefed to act like the business owners for the calls.

We switched the new code on December 21st.

When we listened to the calls, we were beyond astonished.