Post-Mortems at HubSpot -- What I Learned From 250 Whys
At HubSpot, for the past two years, we’ve modeled our post-mortems on Eric Ries’s 5 Whys. When we started, I served as the facilitator for basically all of them – over time, we’ve added other folks into that role.
It’s been a deeply interesting learning experience.
Great stuff in here. Many follow-on links opened from this article ;-)